Last update: 09.09.2024
OVERVIEW
THANE LIMITED values your trust in our services. We encourage you to carefully read this Refund Policy before placing an order, as it outlines your rights concerning the services you receive. We assure all our users the right to a refund if the provided services do not meet the expected quality as described. We aim to ensure that your rights are safeguarded with utmost care and attention while using THANE LIMITED's services. Every refund request is processed diligently and efficiently. Customers who have paid for THANE LIMITED's services have the opportunity to receive a refund according to the rules outlined below. To be eligible for a refund, the customer must fulfill all requirements; otherwise, THANE LIMITED may decline the refund request. THANE LIMITED is committed to supporting customers in the event of any disputes regarding refund requests. This Refund Policy applies to payments for THANE LIMITED services and customers' funds.
REFUND ELIGIBILITY
To be considered for a refund, clients are required to submit a written request within 30 days of the service transaction. This request must detail the reasons for dissatisfaction and provide any relevant documentation or evidence to support the claim. Upon receipt of the refund request, THANE LIMITED's dedicated team will conduct a comprehensive evaluation of the service provided, comparing it against the client's grievances.
THANE LIMITED retains the discretion to grant a partial refund if it is determined that some services have already been rendered to the client. The eligible refund amount is assessed based on the reasons provided in the refund request, alongside a thorough review by our team. This policy ensures a fair resolution in accordance with the services consumed and the circumstances of the refund request.
In cases where a full refund is not possible due to partial service completion, THANE LIMITED will clearly communicate the rationale to the client, ensuring transparency throughout the process. Additionally, suggestions for resolving any outstanding issues or dissatisfaction will be offered, aiming for a satisfactory outcome for both parties.
We highlight that refund eligibility may not apply in cases where the service provided met the specifications agreed upon at the time of purchase, or if the service completion is in line with THANE LIMITED's quality standards. Hence, it is crucial for clients to understand the terms of service and refund policy before making a purchase.
THANE LIMITED is committed to fostering a positive and fair customer experience. Our refund policy is designed to reflect this commitment, providing a structured and just process for handling refund requests.
PROCESSING REFUNDS
Refund Requests
Upon receiving a refund request, THANE LIMITED swiftly initiates communication with the customer within two weeks to potentially request further information. It is imperative for customers to provide any additional details within two weeks from such request. The outcome of the refund review will be shared with the customer via email:
· Within five business days after all necessary information has been collected.
· Or, within five days from the original request date if no further information is required.
Under specific circumstances, THANE LIMITED retains the option to process a refund without additional consent from the customer.
Approval and Processing
Should a refund receive approval, THANE LIMITED is dedicated to processing the refund promptly, ensuring that the transaction is completed within ten business days. This rapid processing demonstrates our commitment to customer satisfaction and resolution efficiency.
Denial of Refund Requests
THANE LIMITED's policy stipulates that a refund request may be denied under certain conditions:
· If the request is made beyond the designated refund period.
· If the customer fails to submit essential information requested by THANE LIMITED necessary for processing the refund.
Our dedication to a fair and transparent refund process means thorough evaluation of each case, ensuring that all decisions are justified and communicated clearly to the customer.
Handling Chargebacks
Before initiating a chargeback, customers are encouraged to contact THANE LIMITED to resolve any issues concerning transactions. Upon filing a chargeback, THANE LIMITED will conduct a thorough review, possibly requiring additional information from the issuing bank. It's important for customers to understand that once a chargeback has been filed, they forfeit eligibility for a future refund from THANE LIMITED. This measure highlights the importance of direct communication between THANE LIMITED and our customers to resolve discrepancies amicably.
Throughout the refund process, THANE LIMITED remains committed to upholding a fair and transparent approach, ensuring that both the company and our valued customers find satisfactory outcomes to any issues that arise.
Required Information for Processing Refunds
For security purposes and to ensure that the refund process is smooth and accurate, THANE LIMITED may request essential information to help identify the customer. This includes:
· Email address
· Phone number
· First and last name
· Current address
· The reason for the refund request
Additionally, customers may be asked to provide any other information that may serve as evidence of an incorrect transaction on the customer's bank account. This step is crucial in preventing fraudulent claims and ensuring the legitimacy of the request.
SUBSCRIPTION CANCELLATIONS
Eligibility for Refunds
To be considered eligible for a refund, a customer must promptly notify THANE LIMITED within a specified period, not exceeding 30 days from the date of the service provision. The reason for the refund request should be grounded on not meeting the predefined standard of quality promised by THANE LIMITED. It is imperative that the customer provides detailed feedback and evidence showcasing how the service failed to meet expectations. This documentation aids THANE LIMITED in not only processing the refund efficiently but also helps in enhancing service quality. The eligibility criteria are strictly adhered to ensure fairness and transparency to all parties involved.
Refund Process
Once a refund request is submitted, THANE LIMITED commits to a thorough and fair evaluation within a 7-day window. Customers are required to cooperate during this period by providing any additional information that may be needed to substantiate the claim. If the refund is approved, THANE LIMITED will initiate the refund process immediately, aiming to complete the transaction within 14 business days. The refund will be credited back to the original mode of payment unless otherwise specified by the customer. It is also essential for customers to understand that certain service charges might be non-refundable, as explicitly stated during the purchase phase. THANE LIMITED pledges transparency and prompt communication throughout the refund process to ensure customer satisfaction.
EXCEPTIONS
Timeframe for Refund Process
The timeframe for processing refund requests is typically within 7-10 business days from the date of submission. THANE LIMITED prioritizes a prompt and efficient refund process, recognizing the importance of customer satisfaction. During peak periods, customers might experience slight delays; however, THANE LIMITED ensures that all parties are updated on the progress of their refunds. Our team works diligently to process each request as swiftly as possible, adhering to all regulatory and financial standards.
Refund Method
Refunds will be processed using the original payment method whenever feasible. In situations where a refund to the original payment method is not possible, THANE LIMITED will collaborate with the customer to identify a suitable alternative. This approach guarantees that funds are returned securely and efficiently, minimizing inconvenience for the customer. Each refund method is selected with the highest regard for the customer's convenience and the secure handling of their funds.
POLICY UPDATES
The new Refund Policy applies to the customer's use of services if they make a new purchase on the website after the policy update. It is important to understand that THANE LIMITED is not responsible for any losses (direct, indirect, special, incidental) or damages of any kind, including, without limitation, lost profits or revenues, directly or indirectly related to the use of THANE LIMITED's services, refund processing amount, or processing time. This stipulation serves to clarify the scope of THANE LIMITED's liability and ensures that customers have a clear understanding of their rights and obligations under the revised policy. By continuing to use THANE LIMITED's services after these policy updates have been implemented, customers are indicating their agreement to be bound by these terms, reinforcing the importance of staying informed about policy changes that may affect their transactions and overall experience with THANE LIMITED.